Privacy Policy

Thank you for choosing to be part of our community at Proptyle (Company we us or our.) We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at contact@proptyle.com.

When you visit our website proptyle.com, mobile application, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites or Apps and our services.

This privacy policy applies to all information collected through our website (such as proptyle.com), mobile application, ("Apps"), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Services").

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

We collect the following kinds of personal data about you:

  • Name
  • Address
  • Telephone number
  • Email address
  • Property details
  • IP address
  • Location
  • Financial Information

In Short: We collect personal information that you provide to us and some that is automatically collected.

Direct Interactions. We collect personal information that you voluntarily provide to us when registering at the Services or Apps, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services or Apps (such as posting messages in our online forums or entering competitions, contests or giveaways) or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Services or Apps, the choices you make and the products and features you use. The personal information we collect can include the following:

Payments are processed on our behalf by our sub-contractor and we do not have access to your payment information (e.g. credit card number), but we do record details of payments that you have made. All payment information is stored by Stripe Inc. You may find their privacy policy link(s) here: https://stripe.com/gb/privacy

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

In Short: Some information such as IP address, geo location, and/or browser and device characteristics is collected automatically when you visit our Services or Apps.

Automatic Collection. We automatically collect certain information when you visit, use or navigate the Services or Apps. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services or Apps and other technical information. This information is primarily needed to maintain the security and operation of our Services or Apps, and for our internal analytics and reporting purposes.

We may also request access or permission to and track location-based information from your mobile device, either continuously or while you are using our Apps, to provide location-based services. If you wish to change our access or permissions, you may do so in your device's settings.

Like many businesses, we also collect information through cookies and similar technologies.

In Short: We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Services or Apps for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

Purpose/Activity Lawful basis for processing (including basis of legitimate interest)
To send you marketing and promotional communications in accordance with your marketing preferences. For our legitimate interests or those of a third party, i.e. to promote our business.
To send you product, service and new feature information and/or information about changes to our terms, conditions, and policies. For our legitimate interests or those of a third party, i.e. to promote our business.
To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and Contractual. For our legitimate interests, i.e. enforcing our legal rights.
To respond to legal requests and prevent harm. If we receive a other legal request, we may need to inspect the data we hold to determine how to respond. To comply with our legal and regulatory obligations.
To provide you with a requested service and comply with terms of a contract with you. For the performance of our contract with you or to take steps at your request before entering into a contract.
For other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services or Apps, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent. For our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service for you at the best price.
Payment information.

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.

We may share personal data based on the following legal basis:

  • Legitimate Interests: We may share your personal data with estate agents, solicitors, auctioneers, and financial service providers (“Third Party Recipients”) where it is reasonably necessary to achieve our legitimate business interests in providing the Service and doing so does not outweigh your legitimate interests.
  • Performance of a Contract: Where we have entered into a contract with you, we may share your personal data with the Third Party Recipients to fulfil the terms of our obligations to you.
  • Legal Obligations: We may disclose your personal data where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order (including in response to public authorities to meet national security or law enforcement requirements).

We may also need to process your data or share your personal information for our legitimate interests in the following situations:

  • Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services or Apps, which will enable them to collect data about how users interact with the Services or Apps over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. We do not share, sell, rent or trade any of your information with third parties. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

In Short: We may use cookies and other tracking technologies to collect and store your information.

Cookies

A cookie is a small text file which is placed onto your device (egg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us and website operators in general to provide better user experience.

For example, we may monitor [how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider]. This information helps us to [build a profile of our users and how our website is used as well as gathering performance data for our website]. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www .allaboutcookies.org.

Consent to use cookies and changing settings

We will ask for your permission to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested.

You can withdraw any consent to the use of cookies or manage any other cookie preferences by navigating through the Privacy section of your web browser. It may be necessary to refresh the page for the updated settings to take effect.

Our use of cookies

The table below provides more information about the cookies we use and why:

The cookies we use Name Purpose Whether cookie is essential for us to provide you with a service that you have requested and whether we will seek your consent before we place the cookie
Country Preference proptyle_country Remembers the country the user has selected When this cookie is set it will store the country for which the search results will be displayed by default.
Property Alert proptyle_uc_propertyalert Remembers to save the property alert if the user is signed out When this cookie is set it will help save the property alert when the user signs back in.
Property Enquire Preference proptyle_uc_enquire Remembers to send the enquiry if the user is signed out When this cookie is set it will help send the enquiry when the user signs back in.
Property Find Agents Preference proptyle_uc_findagents Remembers to show the list of agents if the user is signed out When this cookie is set it will automatically show the full list of agents when the user signs back in.

How to turn off all cookies and consequences of doing so

Most Web browsers are set to accept cookies by default. If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website. For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

To opt-out of interest-based advertising by advertisers on our Services or Apps visit http://www.aboutads.info/choices/

In Short: We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with, our websites.

The Services or Apps may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Services or Apps. You should review the policies of such third parties and contact them directly to respond to your questions.

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible

For further information about how long we will retain your personal information for, please contact us at the contact details set out below.

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process including meeting encryption standard SHA-256 and ensuring that payments are processed on our behalf by a third party. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services or Apps is at your own risk. You should only access the services within a secure environment.

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services or Apps, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services or Apps. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at using the details below.

We will not transfer your personal data outside of the European Economic Area (“EEA”) without your consent and without ensuring that the transfer complies with data protection law and ensuring that all personal information will be secure. Where this is required our standard practice is to use standard data protection contract clauses that have been approved by the European Commission and we will notify you beforehand if we intend to transfer your personal information outside of the EEA. To obtain a copy of those clauses, please contact us.

In Short: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) to object to automated decision making and (v) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can log into your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list however, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may access your account settings and update preferences.

A privacy breach occurs when there is unauthorized access to or collection, use, disclosure or disposal of personal information. You will be notified about data breaches when Proptyle believes you are likely to be at risk or serious harm. For example, a data breach may be likely to result in serious financial harm or harm to your mental or physical well-being. In the event that Proptyle becomes aware of a security breach which has resulted or may result in unauthorized access, use or disclosure of personal information Proptyle will promptly investigate the matter and notify the applicable Supervisory Authority not later than 72 hours after having become aware of it, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

If you have questions or comments about this policy, you may email us at contact@proptyle.com or by post to:

Proptyle
A/2 New Asmita, Near Commerce College Six Roads,
Ahmedabad 380009, Gujarat, India

Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please visit: proptyle.com/dashboard. We will respond to your request within 30 days.

Please get in touch if you have any issues or complaints

The general data protection regulation also gives you the right to lodge a complaint with a supervisory authority, in particular, in the European Union (or European Economic Area) state where you work, normally live or where the alleged infringement of data protection laws occurred. The UK supervisory authority is the Information Commissioner’s Office who can be contacted at https://ico.org.uk/concerns/.